Palmersgreen Storage Terms and Conditions

These Terms and Conditions set out the basis on which Palmersgreen Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, delivering goods, or using any storage unit or related service, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement. They are designed to set clear expectations for both parties and to support a safe, lawful, and efficient storage service.

In these terms, “we”, “us”, and “our” refer to Palmersgreen Storage, and “you” or “your” refer to the customer named on the booking or any authorised user acting on that customer’s behalf. The terms apply whether your storage arrangement is short term or long term. They cover the booking process, payment obligations, cancellation rights, liability, prohibited items, and waste handling requirements. Nothing in these terms affects your statutory rights.

Where a storage unit or service is supplied alongside optional access arrangements, packing support, or collection and delivery assistance, those additional services are also governed by these terms unless we expressly agree otherwise in writing. Any special condition confirmed at booking will apply only if it is consistent with these terms or clearly stated as a written variation. If there is any inconsistency, the written booking confirmation will prevail only to the extent that it expressly changes these terms.

Booking process. A booking is only confirmed once we have received the required information, accepted the booking, and issued confirmation. You must provide accurate details, including your name, address, contact information, and any other information reasonably requested for identification, security, and account administration. We may refuse a booking where we are unable to verify identity, where capacity is unavailable, or where we reasonably believe the proposed use may breach these terms or the law.

Before access is granted, you may be asked to sign or accept a storage agreement and to confirm that you are authorised to store the goods declared. If the booking is made on behalf of a business, charity, partnership, or other organisation, the person placing the booking confirms that they have authority to bind that entity. We are entitled to rely on the information you provide. Any error, omission, or false statement may result in refusal of service, suspension of access, or termination of the agreement.

Bookings may be made for a fixed period or on a periodic basis, depending on the service selected. The size, type, and location of the storage space allocated to you may change if operationally necessary, provided that the alternative space is reasonably suitable for the goods declared. If you require a specific feature, such as ground-floor access, a particular temperature environment, or vehicle access, this must be agreed in writing in advance and may be subject to additional charges.

Payments and charges. All charges must be paid in full and on time according to the booking confirmation or invoice. Fees may include rent, administration charges, deposits, access fees, late payment charges, cleaning charges, disposal charges, or other reasonable sums notified to you in advance. Unless stated otherwise, all prices are in pounds sterling and may be subject to VAT where applicable. We may revise our charges by giving you reasonable notice, particularly where a booking continues beyond an initial fixed term.

You authorise us to take payment by the method agreed at booking, including card, bank transfer, direct debit, or other permitted means. If a payment fails, is reversed, or is charged back, we may suspend access until cleared funds are received. Interest and reasonable recovery costs may be added to overdue balances where permitted by law. Time for payment is essential. If you do not pay when due, we may exercise any contractual or legal right available to recover the debt.

Deposits may be held to secure performance of your obligations and may be applied against unpaid fees, damage, missing items relating to property issued by us, or costs arising from breach of these terms. Any unused balance will be returned in accordance with the booking terms once the storage account is closed and all sums due have been settled. Where a deposit is non-refundable, this will be stated clearly at the time of booking.

Cancellations and termination. If you wish to cancel before the storage period begins, you must give notice in accordance with the booking confirmation. Any prepaid sums may be refundable only to the extent stated at booking or required by law. If we have already incurred costs in preparation for your storage, those costs may be deducted where reasonable and permitted. A booking fee or non-refundable reserve payment may not be returned if this was clearly disclosed in advance.

Where the service has already started, cancellation may not entitle you to a refund for any period already used or any notice period specified in the agreement. If you fail to remove your goods by the end of the agreed term, the agreement may continue on a periodic basis, or we may treat the goods as abandoned in accordance with these terms and applicable law. You remain responsible for all fees until the storage space has been vacated and returned in an acceptable condition.

We may terminate or suspend the agreement immediately if you commit a serious breach, fail to pay, store prohibited items, provide false information, interfere with safety systems, or create a risk to persons, property, or the facility. In less urgent cases, we may give notice to remedy the breach within a reasonable period. If the breach is not corrected, we may end the agreement and require you to collect your goods without delay, subject to any lawful retention rights.

Liability and customer responsibilities. You are responsible for ensuring that all goods stored are properly packed, labelled, and suitable for storage. Fragile, perishable, flammable, hazardous, valuable, or legally restricted items must not be stored unless we have expressly agreed in writing and the law permits it. You must not store cash, securities, illegal drugs, firearms, stolen goods, or items that may attract pests, odours, or contamination. Any breach of this rule may lead to immediate removal and recovery of associated costs.

We will take reasonable care in providing the storage service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our reasonable control, including fire, flood, storm, theft by third parties, power failure, civil disturbance, or acts of nature. We are also not responsible for deterioration caused by the condition of the items themselves, insufficient packaging, inherent vice, mould, insects, or the storage of unsuitable materials. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

Where we provide a lock, seal, or access device, you are responsible for keeping it secure and using it properly. Any unauthorised access, loss of keys or codes, or failure to follow security instructions must be reported immediately. We may charge for replacement, reprogramming, forced entry, or additional security measures where necessary and lawful. You are encouraged to insure your goods for their full replacement value throughout the storage period.

Waste regulations and prohibited disposal. You must not leave waste, packaging, furniture, appliances, or unwanted materials in the unit, loading area, or any shared part of the premises unless we have agreed to remove them and any charge has been confirmed in advance. You are responsible for ensuring that any waste you generate is disposed of lawfully. Storage space is not a rubbish disposal service, and we may charge for clearing items left behind, including cleaning, transport, and lawful disposal fees.

All waste handling must comply with applicable UK environmental and waste regulations. This includes proper segregation of general waste, recyclable materials, electrical items, batteries, chemicals, and any controlled waste. You must not abandon materials that could leak, contaminate, or create an environmental or health and safety risk. If you bring waste onto the site in breach of these terms, we may remove it, report the matter to the appropriate authorities, and pass on any related costs to you where lawful. You are responsible for any fines, penalties, or remediation costs arising from your unlawful disposal or storage of waste.

Hazardous waste and regulated materials may only be handled by licensed persons and only with our prior written consent. If we reasonably believe any item may be unsafe, unlawful, or improperly disposed of, we may refuse entry, isolate the goods, contact emergency services where appropriate, or arrange removal. Any resulting costs will be payable by you. These rules are fundamental to safe storage and environmental compliance.

Access, use of the storage space, and inspections. You may access your storage space only during permitted hours and in accordance with any security procedures or booking conditions. We may require identification, codes, keys, or other proof of entitlement before granting access. If your account is overdue, suspended, or terminated, access may be withheld until the issue is resolved. You must not share access credentials unless expressly permitted, and you remain liable for actions taken by anyone you authorise.

You must use the unit solely for storage and not as living accommodation, a workplace open to the public, or a place to conduct unlawful activity. You must keep the unit clean, secure, and free from infestation. We may carry out inspections where we reasonably believe it is necessary to protect safety, prevent damage, comply with law, or address suspected breach. Where practicable, we will give notice, but immediate entry may occur in emergencies or where urgent action is needed to protect persons, property, or the site.

If you fail to remove goods after expiry, termination, or lawful demand, we may exercise any right available to us under the agreement or law, including storage retention, disposal, or sale where permitted. Any proceeds may be applied to unpaid charges and associated costs, with any surplus dealt with according to legal requirements. We will act reasonably and proportionately when taking enforcement action.

Data, notices, and contract administration. We will process personal data in accordance with applicable data protection law and our privacy arrangements, as relevant to the storage service. You should keep your contact details current so that we can send invoices, notices, reminders, or termination communications. Notices may be delivered by email, post, or another method reasonably chosen by us and will be treated as received in accordance with the method used.

If any part of these terms is found unenforceable, the remaining provisions will continue in force. Failure by us to enforce any right immediately does not mean we have waived it. Any waiver must be in writing to be effective. We may assign or transfer our rights and obligations under the agreement where this does not materially reduce your rights. You may not assign your rights without our written consent unless required by law.

Changes to terms. We may update these terms from time to time to reflect changes in law, operational practice, security requirements, or service structure. Where changes are material, we will give reasonable notice before they take effect, unless an immediate change is required for legal or safety reasons. Continued use of the service after the effective date of any change will constitute acceptance of the revised terms, to the extent permitted by law. It is your responsibility to review the current terms periodically.

Governing law and jurisdiction. These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law gives you the right to bring proceedings elsewhere. This applies to contractual claims, non-contractual disputes, and any question concerning the formation, validity, interpretation, or termination of the agreement.

By using Palmersgreen Storage services, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a fair and lawful framework for storage services in the UK, with clear rules on booking, payment, cancellation, liability, waste, and legal compliance. Your continued use of the service indicates acceptance of the terms in force at the time of use.