Storage Palmers Green Terms and Conditions
These Terms and Conditions set out the basis on which Storage Palmers Green provides storage and associated services, including collection, removal, and delivery services. By making a booking, using our storage facilities, instructing us to collect or deliver goods, or accessing our premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
1.1 Client means the person, firm or company who contracts with Storage Palmers Green for storage, removal, collection, delivery or related services.
1.2 Goods means the items accepted into our care for storage, removal, collection or delivery.
1.3 Services means any storage, collection, removal, packing, handling, delivery, or related services provided by us.
1.4 Contract means the agreement between Storage Palmers Green and the Client incorporating these Terms and Conditions.
1.5 Premises means any storage facility or other premises operated or managed by Storage Palmers Green.
2. Scope of Services
2.1 We provide storage units and storage spaces, together with optional removal, collection, delivery, and handling services for domestic and commercial customers.
2.2 The specific Services to be supplied will be confirmed in your booking confirmation, quotation or written agreement. Any additional services must be agreed by us in advance and may be subject to additional charges.
2.3 All Services are subject to availability and to these Terms and Conditions, which apply to the exclusion of any other terms that the Client seeks to impose or incorporate.
3. Booking Process
3.1 Bookings for storage units and removal or collection services can be made by placing a request with us and supplying all information reasonably required, including access addresses, contact details, dates, times, and an accurate description and volume of Goods.
3.2 Any quotation provided is based on the information supplied by the Client. If the information is inaccurate, incomplete or changes, we reserve the right to amend or withdraw the quotation and adjust the charges.
3.3 A booking is not confirmed until we have accepted it and issued a confirmation. We may refuse any booking at our discretion.
3.4 The Client warrants that they are the owner of the Goods or are authorised by the owner to enter into the Contract and to store, remove or otherwise deal with the Goods.
4. Payments and Charges
4.1 Charges for storage and associated services will be specified in our quotation, price list or booking confirmation. We may vary our charges from time to time and will give reasonable notice of any changes that affect ongoing storage contracts.
4.2 Storage fees are generally payable in advance for the agreed billing period. Removal, collection and delivery charges are normally payable prior to the service date unless we agree otherwise in writing.
4.3 Payment must be made using a method accepted by us. The Client is responsible for ensuring that payments reach us on or before the due date.
4.4 If payment is not received by the due date, we may:
a) charge interest on overdue amounts at the statutory rate or such other rate as we notify from time to time, accruing daily until payment is made in full; and
b) refuse access to the Goods and to the Premises; and
c) suspend or cancel scheduled services, including collections and deliveries; and
d) exercise a lien over the Goods and, after giving any required notice, sell or dispose of the Goods in order to recover unpaid charges and costs.
4.5 The Client is liable for all reasonable costs and expenses incurred by us in recovering overdue sums, including debt collection and legal costs.
5. Cancellations and Amendments
5.1 If the Client wishes to cancel or amend a booking for removal, collection or delivery services, they must notify us as early as possible.
5.2 We reserve the right to charge a cancellation or amendment fee depending on the notice given, as follows or as otherwise detailed in our current tariff:
a) More than 7 days notice before the scheduled service date: no cancellation fee may apply, save for any non-refundable deposits expressly stated.
b) Between 7 days and 48 hours before the scheduled service date: a percentage of the quoted charge may be payable.
c) Less than 48 hours before the scheduled service date or failure to provide access when our team attends: up to 100 percent of the quoted charge may be payable.
5.3 For ongoing storage contracts, you may terminate by giving us the notice specified in your agreement or, where not specified, not less than 14 days written notice. Storage fees remain payable until the end of the notice period and until the unit is vacated and returned to us in a clean and empty condition.
5.4 We may cancel or suspend a booking or terminate the Contract immediately if:
a) the Client is in breach of these Terms and Conditions; or
b) we reasonably consider that the Goods or the use of the unit presents a risk to people, property or the environment; or
c) it becomes impossible or impractical to perform the Services due to circumstances beyond our reasonable control.
6. Access to Storage and Client Responsibilities
6.1 Access to storage units or spaces is subject to our access hours, security procedures and any reasonable rules displayed at the Premises or otherwise notified to you.
6.2 The Client must keep any keys, access codes or security devices safe and confidential and must not permit any unauthorised person to access the Premises or the unit.
6.3 The Client is responsible for loading and unloading their Goods into and out of the storage unit, unless we have agreed to provide removal or handling services as part of the Contract.
6.4 The Client must keep the unit in a clean and tidy condition and must not cause damage to the Premises or to other units. The Client will be liable for the cost of repairing any damage caused by them or by their agents or visitors.
6.5 The Client must not use the unit or the Premises for any unlawful, illegal or prohibited purpose, and must not sleep, reside or conduct any business directly from the unit unless expressly authorised by us and permitted by law.
7. Prohibited Goods and Waste Regulations
7.1 The Client must not store or request us to handle any of the following prohibited items:
a) perishable goods likely to decay or attract vermin;
b) living creatures or plants;
c) flammable, explosive or combustible materials, including gas cylinders, fuel, fireworks, paints and solvents;
d) firearms, weapons, ammunition or related parts;
e) chemicals, radioactive materials, toxic waste, asbestos or other hazardous substances;
f) illegal goods, contraband, stolen property or items obtained unlawfully;
g) cash, currency, precious stones, jewellery of high value, or important documents where you require specialist secure storage or insurance cover;
h) any item that in our reasonable opinion may be dangerous, illegal or likely to cause nuisance or damage.
7.2 The Client is responsible for complying with all waste and environmental regulations in relation to any items brought to or removed from the Premises. Unwanted items must not be abandoned at the Premises or placed in our bins unless expressly permitted.
7.3 If the Client leaves waste, unwanted goods or rubbish in the unit or on the Premises, we may remove and dispose of these items and charge the Client for the reasonable costs of clearance, disposal and any associated administrative expenses.
7.4 We may cooperate with law enforcement or regulatory authorities where we have reason to suspect that prohibited or unlawful items are being stored or handled and may, where lawful, allow inspection of Goods or units.
8. Our Right to Move or Access Goods
8.1 We may, on giving reasonable notice where practical, require you to move your Goods to an alternative unit or space of similar size. In urgent cases, such as to prevent danger or damage, we may move the Goods without prior notice.
8.2 We may enter a unit or access Goods without notice in circumstances including, but not limited to:
a) an emergency or suspected emergency;
b) where we are required to do so by law, court order or regulatory authority;
c) where we reasonably believe the unit contains prohibited or dangerous items; or
d) in order to inspect, repair, maintain or secure the Premises.
9. Liability and Risk
9.1 The Client is responsible for ensuring that the Goods are adequately insured against loss or damage for the duration of the Services. Unless expressly agreed in writing, our charges do not include insurance for the Goods.
9.2 While we will exercise reasonable care in handling and storing the Goods, all Goods are stored at the Client's sole risk, subject to the provisions of this clause.
9.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, is limited to the lower of:
a) the cost value of the Goods at the time of the loss or damage; or
b) any specific limit notified in our quotation or written agreement; or
c) such other maximum sum as we may specify from time to time.
9.4 We will not be liable for:
a) loss or damage arising from the inherent nature or defect of the Goods, including normal deterioration, rust, mould or infestation;
b) loss of profits, loss of use, loss of business, or any indirect, consequential or economic loss;
c) loss or damage resulting from war, terrorism, civil commotion, nuclear risks, or other events beyond our reasonable control;
d) loss or damage to prohibited items or Goods packed or stored in breach of these Terms and Conditions.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
9.6 The Client must notify us in writing of any loss or damage to Goods as soon as reasonably possible and in any event within 7 days of becoming aware of the loss or damage. Failure to notify within this period may prejudice any claim.
10. Indemnity
10.1 The Client agrees to indemnify and keep us indemnified against all claims, demands, losses, damages, costs and expenses incurred by us and arising out of:
a) the Client's breach of these Terms and Conditions;
b) the storage or handling of prohibited or dangerous Goods;
d) the negligent or unlawful acts or omissions of the Client or their agents, employees or visitors while on the Premises.
11. Time Limits for Claims
11.1 Any claim against us in respect of loss of or damage to Goods must be brought within 12 months of the date on which the Client first became aware, or ought reasonably to have become aware, of the loss or damage. After that period, we shall have no liability and no claim may be made.
12. Data Protection and Privacy
12.1 We may collect and process personal data relating to the Client for the purposes of managing the Contract, providing Services, security, billing and legitimate business interests.
12.2 By entering into the Contract, the Client consents to such processing and warrants that any personal data provided is accurate and, where applicable, that they are authorised to provide it.
12.3 We will handle personal data in accordance with applicable data protection laws and our privacy information, which is available on request.
13. Termination and Disposal of Goods
13.1 On termination of the Contract for any reason, the Client must remove all Goods from the unit and leave it clean, empty and in good condition by the termination date.
13.2 If the Client fails to remove the Goods, we may exercise a lien over them for all sums due and, after giving any required notice, sell or dispose of some or all of the Goods. We may apply the proceeds of sale towards unpaid charges and costs, remitting any balance to the Client where reasonably possible.
13.3 Where Goods are, in our reasonable opinion, of low or no resale value, or are unsuitable for sale, we may dispose of them as waste. The Client will remain liable for all reasonable costs of disposal and any outstanding charges.
14. Variations and Assignment
14.1 We may vary these Terms and Conditions from time to time. Updated terms will apply to new bookings and, where appropriate, to ongoing storage arrangements after reasonable notice has been given.
14.2 The Client may not assign, sub-license or transfer their rights under the Contract without our prior written consent. We may sub-contract or assign our rights and obligations under the Contract, provided this does not reduce the level of service provided to the Client.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided, including any non-contractual disputes or claims.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted, without affecting the remaining provisions.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any quotation or booking confirmation issued by us, constitute the entire agreement between us and the Client and supersede any prior discussions, correspondence or representations relating to the subject matter.
16.4 Nothing in these Terms and Conditions shall confer any rights on any person who is not a party to the Contract under the Contracts Rights of Third Parties Act 1999, except where expressly stated.
